Return Policy

Return and Exchange Policy

• Our commitment is to provide quality products and ensure customer satisfaction. Please carefully review our return and exchange policy outlined below:

  We do not allow refunds for size purposes unless the product was damaged (highly unlikely as we check each order). If the product is defective, we will need proof while the order is being unboxed.

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• General Terms:
  
  
  

  • The right to return or exchange a product is extended to all our customers, covering the entire range of products available in our shop.
  • All products featured in our shop are subject to the terms and conditions of our exchange and refund policy, as detailed on this page.
  • Returns or exchanges are accepted if the product is in its original condition at the time of purchase and is packed in its original packaging.
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• Return and Exchange Window:

  • Customers may initiate a return within three (3) days or request a replacement within seven (7) days from the date of purchase.
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• Process:

  • To request a return or exchange, please reach out to us via the Contact Us page or call our customer service numbers.
  • When requesting a return, kindly provide a photo of the product along with the city, address, and order number. This information is crucial for processing replacements in cases of product defects, damage, or non-compliance with the agreement.
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• Refunds:

  • A full refund will be issued if the customer receives a product that significantly differs from the one presented on our website.
  • We are not liable for customer expectations regarding product use that were not explicitly mentioned on the product page of our website.
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• Non-Defective Returns:

• We appreciate your understanding of these terms as they contribute to a transparent and fair shopping experience for all our customers. If you have any questions or concerns, please feel free to contact us through the provided channels.